Privacy Policy

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Last Updated: December 2024

1. Introduction

Saba Chimney Sweep Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sabachimneysweepservices.com, use our services, or communicate with us via phone, email, or SMS text messaging.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Phone number (including mobile phone number for SMS communications)
• Email address
• Physical address / service location
• Payment information (processed securely through third-party payment processors)
• Service requests and appointment details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our chimney sweep and repair services
• To schedule and manage appointments
• To communicate with you about your service requests
• To send operational SMS notifications about your appointments and jobs
• To process payments
• To respond to your inquiries and provide customer support
• To comply with legal obligations
• To protect our rights and prevent fraud

4. SMS Consent and Opt-Out

By providing your mobile phone number and requesting our services, you consent to receive transactional and operational SMS messages from Saba Chimney Sweep Services.

How to Opt Out of SMS Messages

• Reply STOP to any SMS message you receive from us to immediately opt out of all future text messages.
• Reply HELP to any SMS message for assistance or contact information.
• You may also opt out by calling us at (781) 548-2181 or emailing support@sabachimney.com.

After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from us unless you re-consent.

Note: Opting out of SMS will not affect your ability to receive our services. We will contact you via phone call or email instead.

5. Information Sharing and Disclosure

We do NOT sell, rent, or trade your personal information, including your phone number, to third parties for marketing purposes.

We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, SMS service providers). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal information
• Regular security assessments
• Secure storage of customer data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• As long as you are an active customer
• As required to comply with legal obligations
• To resolve disputes and enforce our agreements

SMS consent records and opt-out requests are maintained for a minimum of 4 years as required by telecommunications regulations.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP.

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

14. SMS Program Terms Summary

• Program: Saba Chimney Sweep Services appointment and job notifications
• Purpose: Transactional and operational messages only (no marketing)
• Frequency: Message frequency varies based on service activity
• Opt-Out: Reply STOP to unsubscribe
• Help: Reply HELP for assistance
• Cost: Message and data rates may apply
• Carriers: Carriers are not liable for delayed or undelivered messages
• Privacy: Phone numbers are never sold or shared for marketing purposes

© 2024 Saba Chimney Sweep Services. All rights reserved.